License information is (partial) unreadable The usage of design2treat with a single-place dongle is not possible via a Windows Remotedesktopkt connection (RDP). In your virus scanner from the check / monitoring. If the error no longer occurs, close the program Unable to access Sentinel Run-time Environment (H0033) Install the latest driver for the USB dongle. On the design2treat CD you will find the directory "dongle diagnostics" in the file Show firmware of USB dongle and create diagnostic report for further help. Perform a firmware update, at least to version 3.25. No Matching Feature found (H0050) The firmware of your USB dongle is too old. If one of the "Sentinel" entries in the "USB Controller" section is marked with a yellow warning and exclamation mark on your computer, the USB dongle is not recognized correctly. The USB dongle is not recognized correctly under Windows -Ĭall the Windows Device Manager and check if all entries for the USB dongle are displayed without errors.Ĭlick here for an example with error-free entriesĬlick here for an example with an incorrect entry (Sentinel HL Key) The dongle driver (version 7.55 from 05/2017) can be found on the design2treat CD, or download the current dongle driver from the manufacturer's website and install it: The dongle driver is too old - please update the dongle driver. Show firmware of USB dongle and create diagnostic reportĭongle Error Messages error message Explanation and solution HASP key not found (H0007) There is an error in the communication between the USB dongle and the dongle driver. Help for the creation of the diagnostic report can be found here: If the error message displayed on your computer does not appear in the list, please create a screenshot of the error message and send it to us (by telephone consultation) together with the diagnostic report. Here you will find a list of the most common error messages with indications of the causes and how to correct the errors. If problems with the USB dongle occur, error information may be displayed when starting design2treat. FAQ for problems with the design2treat dongle
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